All care is always taken with quality control and packaging of our products however in the event of receiving a broken or faulty product please follow the steps below.
Claims
- Claims in relation to missing or damaged goods must be made within 5 working days of receipt of goods.
- Please send an email to customerservice@atise.com.au outlining the problem.
- If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. For faulty or damaged products please provide a photo.
Returns
- Returns are accepted within 10 days; you may return any of our products, with your receipt, for a merchandise exchange, credit, or a full refund of the purchase price (minus shipping and handling charges).
- Freight is the sender's responsibility. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments.
- Goods must be returned in original packaging.
We do not accept returns of fragrance oils, due to hygiene reasons.
